See how our managed it services can help you grow faster and more efficiently

DOES YOUR BUSINESS STRUGGLE WITH THE FOLLOWING IT CHALLENGES?

It costs more than what we are getting.

It takes too long to resolve issues.

I don’t feel confident our issues are being solved.

Unexpected IT costs keep increasing.

DOES YOUR BUSINESS STRUGGLE WITH THE FOLLOWING IT CHALLENGES?


It costs more than what we are getting.


It takes too long to resolve issues.


I don’t feel confident our issues are being solved.


Unexpected IT costs keep increasing.

Our productivity is too important to be weighed down by solvable problems.

GET YOUR NO-COMMITMENT CONSULTATION TODAY

Our Partners

WHO WE ARE

Benefits of EPS Networks Managed Services Include:

  • Proactive Maintenance: Our engineers will proactively monitor and update your entire IT infrastructure, as well as plan ahead for new technology needs and replacement of old hardware.
  • Compliance: We implement enterprise level security scanning that verifies your environment is secured and compliant with industry specific standards.
  • Excellent Support: Our customer promise is to always keep communication under one hour any time of the day.

Comprehensive Coverage for all your needs

We are there whenever you need us – onsite or remotely – with skilled, friendly service that gets the job done.

  • Network Management: We take care of your environment, addressing small problems before they grow.
  • Easily Reachable: Is there an issue? Let us know instantly, through our online ticketing system, e-mail or by phone.
  • Transparent Documentation: Wondering if we have a checklist for computer set ups or new hire forms? We have the documentation available and constantly updated.
  • Vendor Assistance: We’ll be the middle man for vendor management to directly work with their techs to ensure issues are resolved.
  • Network and Endpoint Security: We ensure your network is secured from hackers and breaches. EPS Networks Managed Services include antivirus and network monitoring, as well as penetration testing and network hardening.

Help Desk Level Assistance

  • We have a U.S. based help desk team with full-time in house employees.
  • First Touch Resolution: Our first line of defense will be able to handle most of your requests on the phone as soon as you call in.
  • Updated SLA’s: We recognize the way our clients use technology today is different from 5 years ago and email cannot be down for even a second. Our updated SLA’s reflect that.

Projects & Network Engineers

  • Dedicated project team for high-level planning and project execution.
  • In-office engineers available for on-site dispatch and escalation.
  • Assigned Network Engineers for infrastructure maintenance, with on-site documentation and support.
  • Emphasis on proactive management and forward-thinking solutions.